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Coaching for Improvement Programme 2024


NHS IMPACT (Improving Patient Care Together) is the new, single, shared NHS improvement approach. By creating the right conditions for continuous improvement and high performance, systems and organisations can respond to today’s challenges, deliver better care for patients and give better outcomes for communities.

Following the launch of NHS IMPACT in April 2023, Improvement is high on the agenda.  NHS IMPACT’s five components form the ‘DNA’ of all evidence-based improvement methods, these principles underpin a systematic approach to continuous improvement:

  • Building a shared purpose and vision
  • Investing in people and culture
  • Developing leadership behaviours
  • Building improvement capability and capacity
  • Embedding improvement into management systems and processes

Coaching for Improvement

To support this work, the leadership academies have developed a Coaching for Improvement programme. This programme has been designed for colleagues working in roles and projects with a focus on improvement. It aims to increase leaders effectiveness through adopting a coaching approach.

This programme is a modular series of 3 full day virtual sessions.  You will need to be available to attend the whole day for all 3 sessions. All the sessions will be very interactive, discursive and participative

The programme will explore

  • Understanding the value of coaching in service improvement
  • Coaching skills, tools and techniques – GROW and AI
  • Group dynamics and power dynamics
  • individual responses to change and making change ‘sticky’
  • Learning from failure
  • Power and political animals in organisations – and how to play with them!
  • Influencing with integrity

The programme will provide

  • The opportunity to work with colleagues from across organisations and regions to share learning
  • The opportunity to gain key skills around the application of coaching approaches to support staff engagement within change initiatives
  • Increased awareness and understanding of the impact of group dynamics within change processes
  • Increased understanding of the challenges within establishing and maintaining change
  • Increased awareness of their personal response and impact (use of self as an agent of change)

Dates and times

  • Module 1      Introduction to Coaching in the context of change  Tuesday 13th February 0930-1630
  • Module 2      Exploring change responses    Wednesday 13th March   0930-1630
  • Module 3      Self as an instrument of change    Wednesday 10th April 0930-1630

There are three modules in this programme, participants must attend all three to complete:

All sessions are delivered via Zoom

Community of Practice

The 3 module workshops will be complemented by 3 facilitated ‘Community of Practice’ half day sessions which will be open to any participants who have attended the 3 modules and who then go on to practical implementation of change projects/initiatives within their health and care systems.

These sessions will run just after the final workshop so that participants have a vehicle for future re-connection with each other, a facilitated environment that uses the philosophy of enablement and practice of action learning techniques to continue the application of learning and development that has taken place in the programme.

Please note the dates for the community of practice in your diary. Dates for these will be opened up to participants who attended all three days of the programme.

Community of Practice 1                  Wednesday 22 May

Community of Practice 2                  Tuesday 25 June

Community of practice  3                  Tuesday 16 July

Who is this session for:

The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.

This programme is aimed at health and care staff from all professional backgrounds within health and care.

This includes staff involved in supporting change initiatives (such as service redesign or organisational change) as a key part of your role, but not working necessarily specifically in a QI or transformation role.

There is no expectation that participants will be qualified coaches, but they should have experience of managing change in the workplace.

Please be aware that attendance at this programme will not provide coaching or project management accreditation or qualification but will equip you with skills and abilities to lead change using a coaching and enabling approach.

About the facilitator

Heather Wicks

MA Mgmt of Innovation and Change, BSc(hons)Health Science, PGDip Evidence Based Medicine, FAETC, DBO

Heather Wicks is a founding Director of Connect Oxford, a consultancy specialising in enabling change with individuals, teams and organisations through coaching, leadership development and organisational development.

Heather’s belief is that everyone has the potential to define, design and achieve their own success and her passion is working with others using a dynamic, curious and action-orientated style to empower and equip them to do this.  Her approach is firmly grounded in an appreciation and recognition of strengths and what we already have as a foundation for growth, rather than seeking out and identifying ‘deficiency’ and ‘weakness’.

Her career is rooted in the NHS and she has worked in, or with the NHS, for over 30 years in a wide variety of ways ranging from an allied health professional (clinical eye specialist) to a Director of Strategy and Commissioning and she has gained a rounded and diverse experience of many aspects of providing and commissioning of health and care services.

Currently, Heather works often with the NHS, care, local government and wider public sector and is a member of the NHS Leadership Faculty focusing on the design and delivery of experiential leadership development programmes as well as providing executive coaching to many leaders across the NHS, local government and not for profit sectors.

Heather has designed and delivered a range of bespoke leadership development initiatives for NHS staff from new line managers to Board development in primary, acute, community and mental health organisations as well as commissioning bodies.  She has been on the NHS Leadership Academy Faculty Teams for the Rosalind Franklin, Mary Seacole and GMTS programmes in recent years.

She is an experienced coach and OD practitioner who is accredited in the MBTI and Clarity 4D personality type indicators as well as the NHS 360 Leadership Model and other psychometric tests.

Her Oxford Masters degree is in the Management of Change and Innovation.

Questions about this event?

Organiser : Leadership and Lifelong Learning Team

Email: [email protected]

This form is now closed for Applications. Please note that we have reached our entry limit and cannot accept anymore bookings. If you would like to receive details of future events please email [email protected].

Questions about this event?

Organiser : NHS London Leadership Academy

Email: london@leadershipacademy.nhs.uk